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FAQsKezar Performance | Helpful Answers. Straightforward Support.
Below you’ll find answers to the most common questions about ordering, shipping, payments, returns, and support at Kezar Performance. If you don’t see what you’re looking for, our team is always happy to help.
Where do you ship?
We ship orders throughout the contiguous United States (50 states). All shipments must be sent to a physical street address—PO Boxes are not accepted.
For full details, please review our Shipping Policy.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email. You can also log into your Kezar Performance account at any time to view order status and tracking updates.
How long does shipping take?
Orders are processed as quickly as possible. Delivery times depend on the carrier and your location but normal transit duration is 5-7 business days.
If you need expedited shipping, please contact us before placing your order to review available options.
What payment methods do you accept?
We accept a variety of secure payment options, including:
All transactions are processed securely.
How is my payment information protected?
Your security is a priority. Our website uses SSL encryption and PCI-compliant payment processing to ensure your personal and financial information is protected at all times.
When is my card charged?
Because we do not store payment information, your card is charged immediately at checkout once your order is submitted or when you confirm payment on your end.
Can I cancel my order?
If you need to cancel, contact us immediately within 48 hours. Orders are processed quickly, and once an order has shipped or entered fulfillment, it may need to be handled as a return instead.
Do I need an account to place an order?
No. You can still place your order without necessarily creating an account with us.
Account setup is quick and free.
What if I receive the wrong item?
If you receive an incorrect product, please contact us right away. We’ll arrange a return or exchange as quickly as possible.
For details, see our Return & Refund Policy.
How can I be sure a part/Engine will fit my vehicle?
If you’re unsure about fitment or compatibility, contact our support team before ordering. Having your VIN or exact vehicle details ready helps us ensure compatibility.
Is there a restocking fee?
Returns that are not the result of an error on our part may be subject to a restocking fee. The fee amount and eligibility are outlined in our Return & Refund Policy.
How should I return an item?
We strongly recommend using a trackable and insured shipping service for all returns. This protects you in case of loss or damage during transit.
Can I return a part/engine that was installed or partially used?
No. We cannot accept returns for:
What happens if I refuse delivery?
If an order is refused for reasons other than shipping damage, a restocking fee may apply.
To avoid delays, please notify us within 24 hours of refusing delivery.
How long do refunds take?
Refunds are typically processed in 7 business days after the returned item is received and inspected. Depending on your bank or card issuer, posting times may vary.
What if my order is delayed?
Delivery timelines are managed by the shipping carrier. Weather conditions, carrier routing issues, or regional service delays are outside our control and do not qualify for shipping refunds.
What if my package shows “delivered” but I didn’t receive it?
Once a shipment is marked delivered, responsibility transfers to the recipient. We recommend checking with neighbors, property managers, or the carrier directly.
For added protection, consider shipping to a secure location. But if the problem is from our end, the customer is entitled to full refund or we reship the item.
Do you cover vehicle damage caused by defective parts?
No. Kezar Performance is not responsible for:
Warranty coverage is handled by the product manufacturer.
Do your products come with a warranty?
Yes. Warranty coverage is provided by the manufacturer, not Kezar Performance.
Warranty terms vary by brand and typically begin on the date of installation or retail purchase, depending on the product.
Can I speak to a real person?
Absolutely. We believe in real support from real people.
📞 Contact us through the website or email for direct assistance with your order.
What are your customer service hours?
Our standard support hours are:
Do you offer promotions or discounts?
Yes. We occasionally offer special promotions, tiered discounts, and limited-time offers.
Sign up for our newsletter to stay informed.
Discounts may not be combined with price-matched items.
Do you charge sales tax?
Sales tax is applied where required by law and calculated automatically at checkout based on your location. Most prices include sales tax.
Do you offer a price match guarantee?
Yes. If you find the same product at a lower advertised price from an authorized seller, contact us for review.
We evaluate total cost including shipping and eligibility.
Price matching does not apply to:
Still have questions?
We’re here to help.
☎ +1(262) 244-5290
📧 info@kezarperformance.com
🌐 https://kezarperformance.com
Kezar Performance — Precision parts, honest policies, and dependable customer support.